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Ruby Vault: Securely store important information

Gather important documents, records, and contact information and store them in an online Vault so you and your loved ones can access needed information quickly, from anywhere. Everything in Ruby is protected with the same level of security as an FDIC-insured bank.

Financial Summary: Keep an eye on financial activity.

If you're worried about fraud or financial mis-steps, you can connect bank accounts to Ruby  and see summaries of financial activity in a single view. Ruby will send you weekly updates via email so you can watch what's coming in and what's going out, and have peace of mind that everything is OK.

All accounts in one place

Managing accounts from multiple sources can be a pain. Ruby let you see them all in one place.

View spending

Ruby helps you understand current and historical spending across multiple accounts so you can look for missteps.

Checks and withdrawals

Elder fraud often relies on cash and check. Ruby helps you easily spot signs of abuse.

Watch for deposits

Deposit timing is everything on a fixed budget. Ruby helps you make sure deposits are on time.

Identify trends

When you're new to your loved one's finances, Ruby helps you understand history — and keep things normal going forward.

Coming soon: Track bills

Ruby helps you organize the bills and track that they're getting paid on time.

Chances are, you’ve got some questions for us. We’ve put together a list of answers to the ones asked most often. Don’t see your question below? Reach out anytime. We’re happy to help. 

Ruby's Medical Information Kit helps you get ready for life's unknowns. Organize your most important health information in one safe place and share it with those you trust most.

  • Save important health information - like insurance and allergies - in a secure online vault.
  • Share that information with trusted family and friends so they have access to it in a medical emergency.

Ruby will help you fill out all the most important details and get you organized. Sign up now to access this online tool.

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Security is our top concern. Ruby is built with bank-level security.

Commonly Asked Questions

What is the Medical Information Kit?

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We know how important your data is to you. In fact, security is our top concern and a core part of our values.

Ruby was started by First Horizon National Corporation, a 155-year-old FDIC-insured bank. Ruby’s technology systems are managed with similar security standards as First Horizon—and, we share many of the same processes, procedures, and personnel for managing risk.

First Horizon is insured through the Federal Deposit Insurance Corporation (FDIC), an independent government agency. For the FDIC to insure deposits at First Horizon, the bank is required to maintain and prove the safety and soundness of its operations and technology—including Ruby.

Your Ruby account information is stored with 256-bit encryption, 100% private, and viewable only to the people you share your information with. Not even our own Customer Care team can see the details of your account information without your permission.

Is my information secure?

Who will have access to my information?

Only you and the people you choose to share with will be able to access the information you store within your Medical Information Kit. We recommend that you share this information with trusted friends and family.

What's the benefit of storing my information on Ruby?

Your Medical Information Kit puts life-saving health information in one place making it easy for you to access it and communicate with your doctor on how to manage your care.

The Medical Information Kit also makes it easy for you to securely share this information with trusted family or friends. Whether they live across the country or down the street, they'll have the information they need to know to help in a medical emergency.

How much does it cost?

Ruby’s Medical Information Kit was built in response to COVID-19 and is available to all at no cost.

What is your refund policy?

If you're not satisfied with Ruby for any reason within your first 30 days of signing up, you can simply request a refund by emailing our Customer Care team at help@rubyforfamilies.com.